Complaint Options
How/where you file a complaint or initiate a formal process in most cases depends on
what agency of the PEI government your dealing with here are some of your options.
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Before initiating contact remember to document everything (Screenshots, voice recordings etc.) These may come in useful later.
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In cases of abuse Police should always be contacted to deal with the suspect who committed the initial abuse.​
Note: There is potential for more options to file a complaint that aren't listed!
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Child and Family Services
With Child and Family Services you may find very quickly they wont help you.
It is still useful to complain to them prior to escalating above them as it shows you've made efforts to work with them.
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Key contacts within the department:
Michael Henthorn
(Personal experience leads me to recommend you SHOULD NOT trust Mr Henthorn)
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Office contact information
Charlottetown
902-368-5330
Summerside
902-888-8100
Montague
​902-838-0703
Other way(s) to complain
The Social Workers Registration Board
(Social worker related complaints)
https://socialworkpei.ca/board/complaints/
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Public Schools Branch
The Public Schools branch is the agency who is in charge of public schools in PEI and has various ways to complain!​​
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Key contacts within the department:
Tracy Beaulieu
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The schools "report it" website feature:
https://psb.edu.pe.ca/report-it
Phone:
902-368-6990
Depending on the level of employee your dealing with potentially the schools principal.​
Health PEI
Health PEI has various ways to complain but just like Child and Family Services you should be very careful when interacting with them!
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Fill out the form below or contact OmbudsPEI to file a complaint.​
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Independant Options
These options are separate from the Government of Prince Edward Island and or specific agencies​
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Ombuds PEI
Ombuds PEI operates independently from the Government. And will act to ensure a fair solution!
The downside of using Ombuds is they cannot force the agency to do a single thing, That being said if they rule in your favour it looks good when/if escalating even further.
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Website:
Email:
Phone:
902-288-1105
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Child and Youth Advocate
The Child and Youth Advocate of PEI like Ombuds is independent from the
Government!
As the name indicates the advocate will advocate for a youth who has been wronged in many different scenerios.
Website
https://www.childandyouthadvocatepei.ca/
Email:
Phone:
​1-833-368-5630
Member of the Legislative Assembly
This option isn't independent from the government but is from the specific agency.
(Please also note most MLA's are from the PC government which is currently in power and may benefit from inaction.)
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Contact information for your local MLA is found below
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Misc
Here are some other useful avenues of approach​
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Freedom of Information Act
The Freedom of information act may become your best friend!​
The government must give you your own records so this is perfect for seeing behind the scenes of whats actually been documented.
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Email:​
Phone:
902-569-7590
For inquires relating to Health PEI or the Public Schools Branch
Health PEI
Email:
Public Schools Branch
Email:
Phone:
902-894-0234
Police
If you feel an employee at any stage has committed a crime during the process it doesn't hurt to verify with the Police in your jurisdiction.
Municipal Police Services Contact info
Charlottetown
902-629-4172
Summerside
902-432-1201
Kensington
902-836-4499
RCMP Detachment Info
Queens County
​Cornwall --> 902-368-9300
​Stratford --> 902-367-9300
Kings County
​Montague --> 902-838-9300
​Souris --> 902-687-9300
Prince County
​East Prince --> 902-436-9300
​West Prince --> 902-853-9300
(Please note depending on the officer your consulting you may or may not get accurate information)
Legal Representation
If you can afford it it really helps to obtain a lawyer at any stages of this process!